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Awaiting Order Arrival

1. Do you offer delivery?

Yes, we offer delivery within Nairobi and countrywide across Kenya. Delivery timelines and charges vary depending on your location.

2. How long does delivery take?

  • Nairobi: Same day or next day delivery

  • Outside Nairobi: 1–3 working days depending on location

3. What payment methods do you accept?

We accept:

  • M-Pesa (Till / Paybill)

  • Card payments (Debit/Credit)

  • Bank transfers

  • Cash (for in-store purchases)

4. Do you offer Lipa Pole Pole (BNPL)?

Yes, we offer flexible payment plans through selected financing partners. Eligibility and terms vary depending on the provider.

5. Are your phones genuine?

Absolutely. All devices sold at Ropem are 100% original, brand new, and sealed with official manufacturer warranties.

6. Do your products come with a warranty?

Yes. All our phones and accessories come with manufacturer warranty, typically ranging from 6 months to 2 year depending on the brand.

7. Can I reserve a phone before purchase?

Yes, you can reserve a device for a limited time. Reach out via WhatsApp or call our team for assistance.

8. Do you offer discounts?

We regularly run:

  • Flash sales

  • Bundle offers

  • Exclusive online deals

Follow our social pages or website to stay updated.

9. What is your return policy?

We only accept returns within 24 hours of purchase under the following conditions:

  • The item must be unused and in original condition

  • All packaging and accessories must be intact

  • The issue must be reported within 24 hours

10. Can I return a phone if I change my mind?

No. Returns are not accepted for change of mind. Returns are only considered for valid issues reported within 24 hours.

11. What if my device has a problem after 24 hours?

After 24 hours, all issues are handled under the manufacturer’s warranty. We will guide you on the warranty claim process.

12. Do you have physical stores?

Yes, Ropem has multiple stores. You can visit us for:

  • Device purchase

  • Pickup

  • Support and inquiries

13. Can I order online and pick up in-store?

Yes. You can place your order online and select store pickup for convenience.

14. How can I contact Ropem?

You can reach us via:

  • Phone call

  • WhatsApp

  • Social media

  • Website contact form

Still have questions?

Chat with us instantly on WhatsApp — we’re ready to help you choose the perfect device.