Contact Ropem Telcom
Need help choosing a device, checking an order, arranging delivery or getting information about one of our services?
Our team is ready to assist.
Call or WhatsApp
0715 555 522
0110 036 222
You can contact us regarding:
- Smartphone and accessory enquiries
- Product availability
- Online orders
- Delivery enquiries
- Returns
- Warranty assistance
- Payment enquiries
- BNPL/device financing information
- Branch information
- Available Safaricom customer care services
Online Orders
If you’re contacting us about an existing online order, please have your order number available where possible.
This helps our team locate the order and assist you more efficiently.
Delivery Support
For delivery enquiries, please provide your:
- Order number
- Name
- Telephone number
- Delivery location
Returns & Warranty Support
If you’re contacting us about a product issue, please have your proof of purchase and product information available.
For devices, we may also request the IMEI or serial number.
Visit a Ropem Telcom Store
Ropem Telcom operates physical retail locations in Kenya.
Please refer to the branch information available on our website for current locations, directions, opening hours and services.
