Shipping & Delivery
At Ropem Telcom, we aim to make buying smartphones, tablets and accessories online convenient, with reliable delivery within Nairobi and across Kenya.
Nairobi Express Delivery
We offer same-day delivery within Nairobi and its environs for KES 500.
Our target delivery time is within 3 hours after your order has been confirmed, subject to:
- Product availability
- Payment confirmation
- Your delivery location
- Traffic and road conditions
- Other circumstances that may reasonably affect delivery
Our team may contact you after you place your order to confirm your location and delivery details.
Delivery Across Kenya
We deliver to customers across Kenya.
Orders outside Nairobi are generally delivered within 48 hours, depending on the distance from Nairobi, accessibility of the destination and the available delivery method.
Delivery charges outside Nairobi vary depending on the destination and will be displayed during checkout or communicated when your order is confirmed.
Order Processing
Please provide accurate information when placing an order, including your:
- Full name
- Active telephone number
- Delivery location
- Any additional directions necessary to locate you
Incorrect or incomplete information may delay delivery.
Delivery timelines begin once the order, payment where applicable, product availability and delivery details have been confirmed.
Receiving Your Order
When your order arrives, we recommend checking the package and confirming that you have received the correct product.
If you notice a problem with your delivery or receive an incorrect product, please contact us promptly so that we can assist you.
Need Help With Your Delivery?
Call/WhatsApp:
0715 555 522
0110 036 222
