Frequently Asked Questions
Does Ropem Telcom deliver within Nairobi?
Yes. We offer Nairobi Express Delivery for KES 500.
Orders within Nairobi and its environs are eligible for same-day delivery, with a target delivery time of within 3 hours after order confirmation, subject to product availability, payment confirmation, location, traffic and other delivery conditions.
Do you deliver outside Nairobi?
Yes. Ropem Telcom delivers across Kenya.
Orders outside Nairobi are generally delivered within 48 hours, depending on the distance from Nairobi, accessibility of the destination and available delivery method.
Delivery charges vary according to destination.
How long do I have to request a return?
Please contact Ropem Telcom within 24 hours of receiving or purchasing your product if you wish to request a return.
Return eligibility depends on the reason for the return, product condition and applicable consumer rights.
Can I return a phone after opening it?
Return eligibility depends on the circumstances and condition of the product.
Where Ropem Telcom agrees to accept the return of an opened or used non-defective product, its refundable or exchange value may be reduced by up to 30% because opening, activation and use can reduce the product’s resale value.
This does not limit applicable consumer rights.
What happens if my device has a manufacturing defect?
Products with suspected manufacturing defects are handled under the applicable manufacturer’s warranty.
The device may need to be inspected or referred to the manufacturer or an authorised service centre.
Do Ropem Telcom products have warranties?
Applicable products are covered by their manufacturer’s warranty.
Warranty duration and conditions vary depending on the manufacturer and product.
What payment methods do you accept?
Depending on the purchase method, Ropem Telcom accepts payment through options including:
- M-Pesa
- Debit/Credit Card
- Cash
- Eligible BNPL/device financing
Online payments processed through Pesapal may also support M-Pesa, Airtel Money and cards.
What is Ropem Telcom’s M-Pesa Till Number?
Our official M-Pesa Buy Goods Till Number is 8926800.
Always verify the payment details displayed before completing a transaction.
Can I buy a phone and pay in instalments?
Yes. Eligible smartphones may be available through participating financing partners including Mkopo Easy, Mogo and OnFon.
Eligibility and financing terms are determined by the respective provider.
What products does Ropem Telcom sell?
Our range includes products such as:
- Smartphones
- Tablets
- Smartwatches
- Earbuds
- Headphones
- Chargers and cables
- Power banks
- Speakers
- Cases and screen protectors
- Other mobile and technology accessories
Can I visit a physical Ropem Telcom store?
Yes. Ropem Telcom operates physical retail locations in Kenya.
Please use the branch/location information on our website or contact our team for assistance finding the most convenient store.
How can I contact Ropem Telcom?
You can call or WhatsApp us on:
0715 555 522
0110 036 222
