Terms & Conditions
Last updated: 25 September 2026
These Terms & Conditions govern your use of the Ropem Telcom website and purchases made from Ropem Telcom.
By using our website or placing an order, you agree to these terms together with any policies applicable to your purchase.
Product Information
We make reasonable efforts to provide accurate information about the products displayed on our website, including descriptions, specifications, images, availability and pricing.
Manufacturers may change product specifications, packaging, colours, included accessories or other product details.
Product images are provided to help customers identify products and may sometimes be illustrative. Actual appearance, packaging or included items may vary where manufacturers make changes.
Pricing
Unless otherwise stated, prices displayed on our website are in Kenyan Shillings (KES).
Prices, offers and promotions may change from time to time.
Where an obvious pricing, typographical or technical error occurs, Ropem Telcom may correct the information before completing the affected transaction, subject to applicable law.
Product Availability
All products are subject to availability.
The appearance of a product on our website does not guarantee that the product will remain available until an order has been confirmed.
Orders
After an order is placed, Ropem Telcom may contact you to confirm:
- Product availability
- Order details
- Payment
- Delivery location
- Other information necessary to fulfil the order
Payments
Available payment methods may include:
- M-Pesa
- Debit/Credit Card
- Cash
- Approved financing/BNPL options
Our official M-Pesa Buy Goods Till Number is 8926800.
Online electronic payments may be processed through third-party payment providers such as Pesapal.
Buy Now, Pay Later
Selected smartphones may be eligible for financing through participating third-party providers, including Mkopo Easy, Mogo and OnFon.
Eligibility, approval, deposits, repayment amounts, fees, repayment periods and other financing conditions are determined by the respective provider.
Delivery
Orders are delivered according to our Shipping & Delivery Policy.
Delivery times are estimates and may be affected by location, product availability, traffic, courier operations and circumstances outside our reasonable control.
Returns & Refunds
Return requests are governed by our Returns & Refunds Policy.
Customers should contact Ropem Telcom within the stated return-notification period where they wish to request a return.
Warranty
Eligible products are covered by the applicable manufacturer’s warranty.
Warranty duration, coverage, exclusions and claim procedures may vary between manufacturers and products.
Website Availability
We aim to keep our website available and accurate but cannot guarantee uninterrupted access at all times.
Maintenance, technical issues or circumstances outside our control may occasionally affect website availability.
Third-Party Services
Some services available through our website or purchases may be provided by third parties, including payment, delivery and financing providers.
Those providers may have their own terms, privacy policies and eligibility requirements.
Consumer Rights
Nothing in these Terms & Conditions is intended to exclude or restrict rights or remedies that cannot lawfully be excluded under applicable Kenyan law.
Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes in our services, website or applicable requirements.
The current version will be published on this website.
Contact Us
For questions about these Terms & Conditions:
Call/WhatsApp:
0715 555 522
0110 036 222
